1.  OUR TERMS

These are the terms and conditions on which we will supply our phonics boxes to you. Please read them carefully before you place your order with us. 

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2.  INFORMATION ABOUT US & HOW TO CONTACT US

2.1 We are Fabulous at Phonics Our registered office is 1 Tollgreen Close, Hindley, Wigan, Greater Manchester WN2 2SW. Our trading name is “Fabulous at Phonics”.

2.2 You can contact us by emailing us at fabulousatphonics@gmail.com

2.3 If we need to contact you, we will either telephone you or write to you at the email address that you give us in your order. As part of our order check-out process, you will be able to opt in to our marketing communication and choose for us to contact you via SMS or email. 

 

3.  OUR CONTRACT WITH YOU

3.1 When you place an order online, we will email you to say that we have accepted it. Until we have emailed you there will not be a legally binding contract between us. 

3.2 If we are not able to accept your order for any reason, we will let you know, and we won’t charge you for the phonics boxes (refunding any money paid if we do not send the unaccepted order out). 

3.3 When you place a subscription order, you agree to the billing terms that apply to the type of subscription you choose. If you select a monthly rolling subscription, you will be charged on the 20th of each month. Your subscription will automatically renew each month unless you cancel it before the 20th. If you cancel on or after the 20th, the renewal will still apply and you will receive that month’s phonics box. No refunds are offered once a renewal payment has been taken. If you select a prepay subscription, you will be charged upfront for the full subscription period. Prepay subscriptions do not renew automatically and cannot be cancelled mid‑term. Your subscription will end automatically once all boxes in your prepay period have been delivered. Cooling‑off rights apply only before the first box has been opened or any lesson content accessed.

Boxes are usually dispatched on or around the 25th of each month, depending on business working days and bank holidays.

Prepay plans are only available where we can fulfil the full number of boxes within your child’s learning stage. If fewer boxes remain than the length of the prepay plan selected, we will offer the longest eligible prepay option instead. We may move your child on to the next box stage when appropriate to ensure continuity of learning.

 

4.  OUR FABULOUS PHONICS BOXES AND LESSONS

When you place an order with us, we will supply you with phonics boxes which include access to video lessons and may contain items such as phonics books, activity sheets, a parent guide with simple advice and tips, progress charts, flashcards, and small reward items. 

4.1 Our lessons and phonics boxes may vary slightly from any pictures or videos that we display. The images of the books on our website are for illustrative purposes only. We will plan lessons and pick the content for your subscription bundles based upon our experience of what we think will be right for your child’s year group and term. We reserve the right to select these for you and you agree to accept them unless we have agreed to a specific request from you.

4.2.  If you want to make a change to your phonics box, please contact us. We will let you know if the change is possible and make suggestions based on our expert advice and opinion. 

 

5.  OUR RIGHTS TO MAKE CHANGES

5.1 We may need to change the lessons and phonics box to reflect changes in relevant laws and regulatory requirements.

5.2 We may make minor changes to the lessons and phonics box content without notifying you in advance but if we make any significant changes to these terms and conditions, we will notify you via our website. If you are not happy with the changes you can contact us to end the contract before the changes take effect and we will give you a refund for any phonics boxes you have paid for but not yet received.

 

6.  PROVIDING FABULOUS PHONICS BOXES AND LESSONS

6.1 We will display details of any delivery costs on our website. 

6.2 You may cancel a monthly rolling subscription at any time before your next renewal date. Monthly rolling subscriptions renew on the 20th of each month. If you cancel on or after the 20th, the renewal will still apply and you will receive that month’s phonics box. No refunds are offered once a renewal payment has been taken. You will continue to have access to the lessons for the remainder of the paid subscription period. Prepay subscriptions (1, 3, 6 or 12 months) are paid upfront and cannot be cancelled mid‑term. A prepay subscription will end automatically once all boxes in your prepay period have been delivered. You will continue to have access to the lessons until the final box in your prepay plan has been delivered. Cooling‑off rights apply only before the first box has been opened or any lesson content accessed. Active subscribers may be given access to our private Facebook support group. Access is provided for the duration of your subscription and will end automatically if your subscription is cancelled or comes to an end.

6.3 If we are not able to supply the phonics box because of something outside our control, then we will contact you as soon as possible to let you know and we will try to minimise the effect of the delay. Provided we have done this we will not be liable for delays. If there is a risk of substantial delay you may contact us to end the contract and we will refund you for any phonics boxes, you have paid for but not yet received.

6.4 The phonics box will be your responsibility from when we have delivered the phonics box to the address you gave us.

6.5 You own the phonics box once we have received payment in full. You will have a month's unlimited access to the tuition box lessons from the 25th of each month which are hosted on the Fabulous at Phonics website. These are updated monthly to correspond to the contents of the tuition boxes and are accessed by logging into your account.

6.6 We may need certain information from you so that we can supply the phonics box to you, for example, credit card payment details and clarity about your child’s age or current year group. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We cannot be responsible for supplying the phonics boxes late or not supplying any part of them if you do not give us this information within a reasonable time of us asking for it.

6.7 We may have to suspend the supply of a phonics box to:

(a)  deal with technical problems or make minor technical changes to our systems;

(b)  update the phonics box to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the phonics box.

6.8 We will contact you in advance to tell you we will be suspending the supply of the phonics box unless the problem is urgent or we have to act in an emergency. If we have to suspend the phonics box for longer than 1 month in any 12 months, we will not expect you to pay for boxes while they are suspended. A phonics box may be delayed for up to three weeks without us having to notify you but if you do not receive the phonics box in the month that it is intended for, we will either refund that month’s subscription or resend, according to your preference. 

6.9  If you do not pay us for the phonics box when you are supposed to, we will suspend supply of the phonics boxes. We will contact you to tell you we are suspending the supply of the phonics boxes.

6.10 We will continue to supply you with the phonics boxes every month unless you ask us not to. 

6.11 If we are changing the price of the phonics box, we will let you know in advance. If you are unhappy please get in touch with us and you may cancel your subscription.

6.12 Orders placed on or before the 20th of each month will receive that month’s phonics box and digital lesson access, with dispatch usually occurring on or around the 25th. Orders placed after the 20th will receive the following month’s shipment. Fabulous at Phonics may adjust dispatch dates in December due to seasonal closures.

 

7.  YOUR RIGHTS TO END THE CONTRACT

7.1 If you think the phonics box is faulty or misdescribed in any way we will do our utmost to rectify the problem. Please refer to our FAQ page, or you can contact customer service fabulousatphonics@gmail.com

7.2 Because you can choose regular delivery of your goods over a set period of time, you have 14 days from receiving the first phonics box to change your mind and request a refund, provided the box is returned in a saleable condition. Products must be unopened, unused and intact. If the box has been opened or lesson content has been accessed, we will not accept a return or offer any refund, and by subscribing you agree to these terms.

 

8.  HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

8.1 To end the contract with us, please let us know by logging into your account on our website or by contacting us through our website.

8.2 You may cancel your subscription at any time by logging into your account on the Fabulous at Phonics website. Cancelling your subscription does not generate any refund if you cancel on or after the renewal date. Monthly rolling subscriptions renew on the 20th of each month. If you cancel on or after the 20th, the renewal will still apply and you will receive that month’s phonics box. Prepay subscriptions (1, 3, 6 or 12 months) are paid upfront and cannot be cancelled mid‑term. If you are cancelling under your cooling‑off rights, the first box must be returned unopened, unused and intact, and lesson content must not have been accessed. Returns should be posted to 1 Tollgreen Close, Hindley, Wigan, Greater Manchester WN2 2SW, and customers are responsible for the postage cost.

8.3 We will pay the costs of return:

(a) if the phonics boxes are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the phonics boxes or these terms, we have made an error in pricing or description, there has been a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

8.4 We will refund you the price you paid for the phonics boxes, excluding delivery costs, as soon as possible and no later than 14 days, using the method you used for payment.

 

9.  OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide information that is necessary for us to provide the phonics boxes, for example your child’s age or current year group, delivery address or payment details;

(c) you do not, within a reasonable time, allow us to deliver the phonics boxes to you or collect them from us;

(d) you are not using the phonics boxes for your own personal use. Sharing video lesson content is not permitted, and the phonics boxes must not be used for any commercial purpose or in any other way that breaches these terms and conditions;

(e) you use a promotional code designed for a first order more than once. Promotional codes are only valid for the first box delivered to a family and cannot be used multiple times to deliver boxes to the same address or by customers ordering with the same email address. Any ongoing use of promotional codes must be authorised in writing by the Fabulous at Phonics team, and we reserve the right to cancel any order where a first‑order promotional code has been used more than once.

9.2 We may write to you to let you know that we are going to stop providing the phonics box. We will give you at least 7 days’ notice and will refund any sums you have paid in advance for phonics boxes that will not be provided.

 

10.  IF THERE IS A PROBLEM WITH THE PHONICS BOX

10.1 If you have any questions or complaints about the phonics box, please email us at fabulousatphonics@gmail.com

10.3 If you wish to exercise your legal rights to reject your phonics box, you must tell us within 14 days of receiving it.0.2 We are under a legal duty to supply phonics boxes that conform to this contract, match the description given, are of satisfactory quality and are fit for purpose. Nothing in these terms affects your legal rights. For further information about your legal rights, please visit the Citizens Advice website.

 

11.  PRICE & PAYMENT

11.1 The price of the phonics box (which includes VAT) will be the price indicated on the pricing page of our website. 

11.2  If the rate of VAT changes between your order date and the date we supply the subscription bundle, we will adjust the rate of VAT that you pay, unless you have already paid for the subscription bundle in full before the change in the rate of VAT takes effect.

11.3 We accept payment with any credit or debit card. Monthly rolling subscriptions are billed on the 20th of each month. Prepay subscriptions are paid in full at the time of purchase.

11.4 If we are unable to collect the payment by the due date, we will contact you and ask you to provide us with an alternative payment method. If you are not able to do so, we reserve the right to cancel your subscription. 

11.5 If you think an invoice is wrong, please let us know as soon as possible. We will try to sort this out as quickly as we can, but we reserve the right to charge you interest if we have not made a mistake. 

 

12.  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 If we do not comply with these terms, we will only be liable to you for the price of the phonics box and for loss or damage that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

12.2 We do not exclude or limit our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the phonics boxes; and for defective products under the Consumer Protection Act 1987.

12.3 We supply the phonics boxes for your private use only. You must not use them for any commercial purpose, and if you do, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

12.4 Because every child’s learning experience is individual, we are not able to guarantee that your child will make progress, pass exams or achieve any specific attainment levels or results. However, we are confident that you will be happy with our phonics boxes and that your child will enjoy learning from them.

12.5 You are responsible for deciding whether the products you receive are suitable for you and your child, including any allergies, choking risks or other hazards. If you experience any issue with the products, please contact us so we can resolve the matter appropriately. We do not offer compensation for incidental or consequential loss.

12.6 Our phonics boxes and website may include third‑party content such as videos and printed materials. We take care to ensure that this content is suitable for the purpose for which it is provided, but we cannot guarantee this. If you find anything to be unsuitable, please let us know immediately.

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13.  HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 We will only use your personal information as set out in our privacy policy.

 

14.  OTHER IMPORTANT TERMS

14.1 We may transfer our rights and obligations under these terms to another organisation.

14.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 This contract is between you and us. No other person has any rights to enforce any of its terms.

14.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will continue to be effective.

14.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you if you break this contract, that does not mean you do not have to do those things. It also does not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the phonics boxes, we can still require you to make the payment at a later date.

14.6 These terms are governed by English law and you can bring legal proceedings in respect of the phonics boxes in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

 

Website Terms of Use

Please read these Website Terms of Use (“Terms of Use”) carefully before using this site.

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These Terms of Use apply to you if you are (a) a user of our Website and are 18 or over, or (b) a parent, guardian or carer entering into these Terms of Use on behalf of a child under the age of 18 who will be a user of the Website. By using our Website, you are accepting and agreeing to these Terms of Use and you confirm that you fall into either category (a) or (b).

All information posted on our Website is intended for general information purposes only. We do not accept any liability arising as a result of any reliance placed on any information contained on our Website.

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Accessing our Website

We give access to our Website on a temporary basis, and we reserve the right to withdraw or change the service we provide without notice. We will not be liable if for any reason our Website is unavailable at any time. You are responsible for ensuring that anyone who accesses our Website through your internet connection is aware of these Terms of Use and complies with them.

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Intellectual property rights

All copyright, trademarks and other intellectual property rights in all logos, designs, text, images and other materials on our Website are owned by Fabulous at Phonics or appear with the permission of the relevant owner. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.

You are not authorised to copy, adapt or otherwise use the content on our Website in any way, except for downloading and temporarily storing one or more pages for the purpose of viewing on a personal device or drawing the attention of others to material posted on our Website.

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Linking to and from our Website

We may use hyperlinks on our Website, but you agree that you will not frame our Website or create any hypertext links or deep links between it and any third‑party website without our express prior written permission.

If you choose to use third‑party links displayed on our Website, you will leave our Website (whether or not you realise that you are leaving). Links on our Website are provided for your information only and we have no control over the contents of those third‑party websites or resources. We are not responsible for the material on any other website that you enter. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury or financial loss of any kind.

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Our liability

We try to ensure that all information on our Website is accurate, but no guarantees, representations or warranties are given that the content on our Website is accurate, complete, up to date or error free. To the fullest extent permitted by law, we expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the access, use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation, liability for:
  – loss of business
  – loss of income or revenue
  – loss of profits or contracts
  – loss of anticipated savings
  – loss of data
  – loss of goodwill
  – wasted management or office time
  – loss or damage caused to any equipment or software
  – any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

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Acceptable use and website security

We will not tolerate any use of our Website which damages or is likely to damage our reputation, the availability or integrity of our Website, or which causes or threatens to cause us to incur any legal, tax or regulatory liability. You must not misuse our Website by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. We will determine, in our absolute discretion, whether your use of our Website is unacceptable and may take such action as we deem appropriate.

We will not be liable for any loss or damage caused by a distributed denial‑of‑service attack, viruses, malicious code or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or your downloading of any material posted on it, or on any website linked to it.

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Uploading material to our Website

Whilst we will comply with our Privacy Policy, any material you upload to our Website will be considered non-confidential and non-propriety and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or their right to privacy. We have the right to remove any material or posting you make on our Website at any time.

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Privacy and cookies

Any personal details we collect from you will only be used in accordance with our Privacy Policy. By using our Website, you consent to us processing your information in this way and you warrant that all data provided by you is accurate.

We use cookies on our Website; for further information about how we use cookies and how to accept, delete or reject them please see our Privacy Policy.

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Our Website changes regularly

We aim to make sure that the material on our Website is up to date, but we cannot guarantee this. We may change the content at any time and, if we need to, we may suspend the Website or close it indefinitely.

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Severability

If any part of these Terms of Use is found to be invalid, illegal or unenforceable, that part shall be deemed not to form part of these Terms of Use and the validity and enforceability of the remaining provisions will not be affected.

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Variations

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made.

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Jurisdiction and applicable law

These Terms of Use shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of the English courts.

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Your concerns
If you have any queries regarding our Website or the information contained on it, please contact us at fabulousatphonics@gmail.com

Last Updated: September 2026